Handling complaints is an important part of our customer service. We operate efficiently and effectively to ensure complete customer satisfaction in case of any issues. Our company is ready for an immediate response and resolution of any complaints that may arise
The basis for accepting a complaint is the buyer’s fulfillment of several points, such as contacting us either by phone or email to report the intention to return the product for warranty purposes.
During the report, the buyer will be asked to provide the product number, purchase date, and basic personal information. In the case of email contact, the buyer should include the above-mentioned information in the message.
The buyer must return the product for warranty to the company’s headquarters with a correctly filled-out Warranty Card. It is necessary to securely package the shipment to prevent damage during transport.
Enginetic will promptly consider the complaint, no later than 14 business days from the date of the product’s delivery to our company’s headquarters.
Enginetic will inform you of the complaint’s result by phone or email after the warranty examination is performed. All information is recorded in the Warranty Card and presented to the customer.
We provide the best customer support services, helping customers solve various problems. From finding the right part suitable for your vehicle to guidance on how to maintain it once it has been installed. We have you covered. Enginetic aims at building trust and strong relations with its customers and we believe that the customer support is the best way to do so.