Handling complaints is an important part of our customer service. We operate efficiently and effectively to ensure complete customer satisfaction in case of any issues. Our company is ready for an immediate response and resolution of any complaints that may arise
The basis for accepting a complaint is the buyer’s fulfillment of several points, such as contacting us either by phone or email to report the intention to return the product for warranty purposes.
During the report, the buyer will be asked to provide the product number, purchase date, and basic personal information. In the case of email contact, the buyer should include the above-mentioned information in the message.
The buyer must return the product for warranty to the company’s headquarters with a correctly filled-out Warranty Card. It is necessary to securely package the shipment to prevent damage during transport.
Двигателистический will promptly consider the complaint, no later than 14 business days from the date of the product’s delivery to our company’s headquarters.
Двигателистический will inform you of the complaint’s result by phone or email after the warranty examination is performed. All information is recorded in the Warranty Card and presented to the customer.
Zapewniamy najlepszą obsługę klienta, pomagając rozwiązywać każde problemy. Od znalezienia odpowiedniej części odpowiedniej do Twojego pojazdu po wskazówki dotyczące konserwacji po zamontowaniu. Enginetic dąży do budowania zaufania i silnych relacji ze swoimi klientami i wierzymy, że sprawna obsługa klienta jest najlepszym sposobem.
